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Sales Policy

OPENED OR DAMAGED PACKAGE:

  • Never accept mail package damaged or tampered with.
  • Do not open the DVD if loose inside the plastic bag.


EXCHANGE OR WITHDRAW:

  • It is discarded DVD trading used or damaged by the buyer.
  • It will only be made to substitute for another product or refund the amount paid, if the defect of the entire manufacturing lot or if damaged product is exhausted.
  • The restitution process by forgoing the purchase shall be initiated upon the receipt of the product in our warehouse and the check of its condition. If there is no evidence of use, we will provide a refund of the amount paid for the product or substitute for another product, but it will not be refunded shipping fees already paid. We note that in case of exchange, the product selected must be available on our website. In case of evidence of use of the product, the return will not be accepted. In this case, we will send the product to its delivery address, reserving the right to a new charge for freight.

 
DEFECT ON DVD:

  • It will only made the switch to the DVD presenting manufacturing defect.
  • In case of defect, we ask that the DVD be tested on another device to confirm the possible defect. If it persists, please send it to the address below with a copy of the sales receipt and completed form.
    Address: Rua Cristiano Viana 
, 1430 

    CEP: 05411-002 

    São Paulo - SP Brazil
  • In case of error in the separation of the DVD or manufacturing defect, the cost of return will be refunded.

 

DEADLINE FOR EXCHANGE:

  • The challenge of defect or error of separation will only be accepted within 7 (seven) days after the receipt of the purchase.
  • If you give up buying the DVD within 7 (seven) days after receipt, the return of the product will only be accepted with the original seal on it, and if packaging is not violated. In this case, the freight will not be refunded.


DEADLINE FOR FEEDBACK OF MERCHANDISE:

  • The Movies Miração have a maximum term of 30 calendar days after the return of goods to effect the exchange of product for another one. The exchange process is possible only after the return of the DVD.
  • The freight will be charged again if forwarding address provided by the client is incomplete or wrong. Likewise the freight will be charged again in the occurrence of absence after three (3) attempts to deliver the mail.


PRIVACY POLICY:

  • Information collected at the time of purchase, such as your name, phone number, billing information, delivery information, as indicated on the forms throughout our site are proprietary to Miração Films Ltd for processing your request, make its delivery and send promotional messages, if authorized by you.
  • The Privacy Policy and the commitment we have with our customers, ensures that will never share your email address or other personal information with third parties.

 
PAYMENT

After finishing your order you will be automatically transferred to the PayPal site to make one of the forms of payment below:

  1. Billet banking: pay for cash purchases.
  2. Credit Cards: Visa, Mastercard, Diners Club, American Express and Hipercard, you can spread up to 12x with interest on your card. Aura credit card, you can spread up to 18x with interest on your card.
  3. Debit online or TEF-this option is valid for payments through banks Bradesco, Itaú, Banco do Brazil and Banrisul. If you are the account holder of these banks, you can choose "online debit" to go to your bank's website, as if making a doc. There you will confirm the figures, put your password and it is done. The value will be charged directly into your checking account.
  • The PayPal is a subsidiary of UOL. In November 2008, PayPal was chosen by the readers of InfoExame as the site of the year in e-commerce .
  • Follow the instructions on the website to complete the transaction and as soon as you complete the payment you will receive an order number. When credit institutions linked to the PayPal system approve your request, you will receive an email confirmation.

DELIVERY

We deliver all over Brazil, as follows:

  • São Paulo / Capital and Greater Sao Paulo:
    • - Courier, 3 days
    • - Pac (economic postal order), up to 7 days
  • for the other states: 

    • - Courier, within 5 working days.
    • - Pac (economic postal order), from 8 to 10 business days


Shipping for other countries, but not directly on the site. Please ask for details and availability of international deliveries by e-mail contato@miracaofilmes.com.br


Important:

The calculation of shipping product is done in an integrated manner to the site of the Post. Eventually some instability may occur at the site of the Post Office or in the communication between the two sites. If the message of "Invalid Zip Code" appears, wait a moment and make the operation again. If the problem persists, please contact us via email : contato@miracaofilmes.com.br


EXCHANGES AND RETURNS

  • If your product is in disagreement with the request or fails (except those arising from misuse or disagree with the manufacturer's instructions), you should contact us, documenting the reasons for return, by the email contato@miracaofilmes.com . br. To make return in case of cancellation of purchase, as required by the code of consumer protection, you must contact us within 7 (seven) days from the date of delivery, by e-mail contato@miracaofilmes.com. br, for direction on how to proceed.
  • For exchange or refund for defective, even if the packaging has been opened, the product must be intact with no evidence of use, complete in its original packaging with accessories and receipt.
  • In case of returning  product, provided you have complied with the previous item, the amount of compensation will be equivalent to the total product value, excluding freight cost.
  • In compliance with Law No. 12.291/2010, here you find the Consumer Protection Code for consultation: http://www.planalto.gov.br/ccivil_03/LEIS/L8078.htm